VNcontact is a multi-faceted, flexible and cost-effective Contact solution for small and medium businesses and is ideal for any business that needs to quickly respond to and successfully manage customer enquiries.

Quick and Effective

Through the sophisticated inbound management facilities your service teams can respond to queries, from multiple locations, through email, SMS, chat or telephone enabling effective, direct contact with your customer base.

Ideal CRM Solution

This solution combines inbound call handling with a Customer Relationship Management function allowing you to quickly access customer details at the point of contact enabling effective responses and serving.

VNcontact's flexible architecture allows you to cost-effectively deploy agents anywhere, with only a computer and an Internet connection. Home agents can operate as a virtual team without having to install any hardware or software at their homes, enabling shorter shifts and reduce overheads.

No Hardware Costs Due to this hosted nature there is no need for you to purchase expensive on-premise technology and hiring a team to implement and maintain it. Furthermore it allows businesses to build a complete contact centre offering and unify communications for a low fee, within weeks rather than months.

Key Features:

• CTI Complete control of all media channels.

• Skill-Based Routing Direct your clients to the appropriately skilled agents.

• Multi-media management Telephony, email, or web chat channels - all in one application.

• IVR Automate interactions with your clients.

• Contacts and Case Management Simple-to-use integrated contacts and case management system.

• Monitoring & Recording Take the pulse of call center operations on-demand.

• Recording & Logging Robust voice recording and logging capabilities.

• Real-Time & Historical Reporting Call center metrics at your fingertips.

• CRM Integration Out-of-the-box integration with leading CRM vendors.