The softphone is an audio SIP softphone for Windows and is tightly integrated with the Smartline Hosted Service. The softphone has access to many advanced features such as complete call control and messaging/voicemail integration.
Overview
The softphone is a feature-rich desktop application that allows users to use the client as a primary or secondary phone device for their IP communications services.
As an integrated device with the Smartline platform, service providers are able to auto provision the client.
Key Features
• Full Integration with Smartline – Tightly integrated with all Smartline features and clients for seamless provisioning and deployment ease.
• Calling Features – Call, Click to Dial, Redial, Ignore, Answer, Busy, Mute, Transfer.
• Conferencing – Three way calling
• Notification – Incoming Call, Call Waiting, Incoming Call Ignore.
• Messaging – Messaging access, Message Waiting Indicator.
• Automatic Setting Detection – system will detect setting and match from those available.
• Autoprovisioning – Seamlessly configures allowing the user to simply enter a sign-in name and password.
• Market Leading Codecs – G.7.11, a law and u law.
• Contract List – Call logs, Integration with Group Directory and Outlook Contacts.
User Focus
• Fixed, Remote and mobile Workers can use the softphone as a primary device, secondary device and/or as a shared call appearance. This allows Remote and mobile Workers to take their IP Phone wherever they go, make and receive calls and use all the features available to hard IP phone users.
• Hunt Group and/or Call Centre Agents can receive and field calls using the softphone at home or wherever they may be.
Telephony Features
• Auto Answer Calls
• Blind and Consultative Transfer
• Call Forwarding
• Call Timer
• Caller ID (SIP ID)
• Dial/Redial/Hang Up
• Do Not Disturb
• Inbound Call ‘Ignore’
• Line Hold
• Line Transfer
• Multi-party Conferencing
• Mute
Product Features
• Acoustic Echo Cancellation (AEC)
• Adaptive Jitter Buffer
• Advanced Codec Settings
• Audio Tuning Wizard
• Automatic Gain Control
• Automatic JVM downloads
• Codec – Audio (G.711, a law and u law)
• Message Waiting Indicator
• Microphone and Speaker Controls
• Network Interface auto-detection handling
• New and improved Interface
• Shared Call Appearance
• SIP Auto Provisioning
• Sound Device Selection
• Speakerphone
• Touch tones (RFC 2833, in-band, out-of-band DTMF)
• Voice Activity Detection
• Wideband Codec Support
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